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more than 60 years. Partner relationships with some enterprises have been continuing for more than 60 years.

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The goal of our service and support policy is prevention and quick elimination of failures, solving the issues of mounting, operation, repair and technical maintenance of mine and rock equipment.

Services included:

The range of services as a rule includes:

  • Supply of a set of additional spare parts according to an agreed list;
  • Technical assistance in putting into operation of new equipment, provision of operating efficiency, including technical maintenance and warranty repair of machines and parts;
  • The equipment technical condition control, quick elimination of failures and malfunctions in the process of operation;
  • Systematic analyses of the reasons for failures and making up suggestions for their minimization;
  • Support in power capacity selection and integration of the equipment supplied.

Service arrangement

The service is performed by the service centers, which:

  • have design documentation for the object;
  • have technological, diagnostic and other equipment necessary for performing of all technological operations presumed by the operation and design documentation;
  • have sufficient number of trained employees for performing of all technological operations presumed by the operation and design documentation for the object;
  • have a system of quality control over production processes including input and output control;
  • have current store for provision of spare parts.

Service manager is entitled to perform control over operation of the equipment supplied by Alexandrovsk Machine-Building Plant, to take necessary measurements and to execute inspections of the operating conditions of the products of Alexandrovsk Machine-Building Plant accordingly.